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Community Services Manager

Location : Ocala
Job Type : Regular
Reference Code : 10751959
Hours : Full Time
Required Years of Experience : 5
Required Education : Bachelors degree
Travel : No
Relocation : No

Job Description :

Veterans Preference


 


Community Services Manager




MAJOR FUNCTION
This is a diversified professional position involving a variety of work assignments assisting the Community Service’s Director to assist with implementing strategic plans for the department. This is an active leadership role that plans, organizes and reports progress of activities to the Director, Administration, and the Board of County Commissioners through reports and meetings. Employees of this classification have a specialized knowledge of the Health and Human Services programs, Community Development programs, local/state/federal government functions, strategic planning, public relations, community engagement and department finances.

ESSENTIAL FUNCTIONS



  • The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

  • Oversees the Health and Human Services Division and is the main point person for all programs within the division; reviews and approves administrative programs for this division; prepares and processes policies and procedures.

  • Prepares and administers the Health and Human Services division’s budgets; monitors and controls expenditures; and prepares/processes reports/records in accordance with federal, state, and local regulations.

  • Serves as an ambassador for the County, prepares newsworthy articles, and conduct public presentations related to Health and Human Services Division. Interacts and communicates with a variety of individuals and groups including  but not limited to: clients, attorneys, lenders, contractors, citizens, staff, department directors, Hospital CEOs, County commissioners, civic leaders, government officials, developers, educators, and financiers to obtain a factual basis for planning projects and studies.

  • Researches and applies for related grants associated with Health and Human Services and Community Development

  • Prepares and reconciles budgets with the County’s fiscal reporting system.

  • Assist with the Management of Community Services  staff and programs which involves: instructing, assigning and reviewing   work, planning, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees, and effectively recommending and approving transfers, promotions, disciplinary actions, discharges, performance evaluations and salary increases.

  • Assist with preparation of Community Development Budget and assist with administering the Community Development division budgets; assist with monitors and controls expenditures; and assists prepares/processes reports/records in accordance to federal, state, and local regulations.

  • Attends and serves as liaison at inter-departmental and inter-agency meetings. Initiates and participates in conferences, public hearings, professional meetings, community meetings, and board meetings.

  • Attends Board meetings and other various meetings in Directors absence.

  • Assist with various reports and records including purchase requisitions, purchase orders, invoices, time sheets, leave requests, agenda items, Board actions, minutes, budget reports, evaluation reports, Loan Agreements, and contracts, maintaining compliance with local, state, and federal statutes and rules.

  • Implements and enforces policies related to Community activities such as indigent health care, social services, housing, neighborhood revitalization, and economic development and infrastructure improvements.

  • Performs employee evaluations.

  • Implements the organization’s guiding principles and core values.


SECONDARY FUNCTIONS


Performs other duties as assigned.


CUSTOMER SERVICE
This is a front-line position for providing customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person and by phone contact.

SUPERVISION


  • Responsible for direct supervision of a relatively small number of employees (two or more), with indirect supervision of a moderate size staff. Includes assigning, directing, evaluating, and reviewing work of subordinate employees. 

  • Responsibilities include providing on-the-job training; evaluating job performance; recommending selection of new staff members, promotions, status changes, and discipline; and planning, scheduling, and coordinating work operations.


 

Work Schedule: Full-time; hours not specified

Salary:  $27.65 per hour



Required Qualifications :

EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS
Education and Experience



  • Graduate from an accredited four-year college with a Bachelor’s Degree preferably in Business Administration, Public Administration, or Human Services. Strong regulatory knowledge of Federal, State, and local regulations as it pertains to Medicaid, HIPPA, and Community Development.

  • Minimum of five years of experience with government programs related to housing, community development and planning to include supervisory experience or an equivalent combination of education, training and experience.

  • This position should have a solid understanding of HUD's Integrated Disbursement Information System (IDIS), Community Development Block Grant, HOME, and Emergency Solutions Grant.

  • Business conducts a Level II background check.


Licenses


Possession of a valid Florida Drivers License for required travel.




JOB SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities.

Language Skills



  • Ability to read, analyze, and interpret the most complex documents.

  • Ability to respond effectively to the most sensitive inquiries or complaints.

  • Ability to write speeches and articles using original or innovative techniques or style.

  • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards.


Mathematical Skills



  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Problem Solving Abilities



  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to interpret an extensive variety of technical instructions mathematical or diagram form and deal with several abstract and concrete variables.

  • Develops plans, policies, specifications, programs continually.

  • Functions independently as an expert in matters of specialized code, rules, policy, analysis, advanced budgetary, accounting systems, or complex scientific or technical systems.


Specialized Skills and Abilities



  • Ability to be self directed, innovative, and a team builder.

  • Knowledge of grants, governmental accounting, mortgage loan processing, and legislative trends and issues applicable to functions under charge.

  • Ability to analyze and organize data, plan and set goals, supervise employees and assign tasks to achieve County and Department goals.

  • Ability to counsel and assist individuals with discretion.

  • Ability to work in conjunction with professional, medical, and legal persons; possess public relations and speaking ability.

  • Ability to remain calm in stressful situations.

  • Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns.  

  • Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.


Machines and Equipment
This employee will be required to operate a computer, calculator, telephone, fax machine, copy machine, car and other general office equipment in the completion of the tasks of the position.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, taste or smell, and lift up to 25 pounds. The employee is frequently required to stoop, kneel, and crouch or crawl. The employee is occasionally required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will occasionally be required to be exposed to outdoor weather conditions. The typical noise level for this environment is moderate.


Skills :
Active Listening Business Administration Housing Urban Development Human Services Public Administration Teamwork Written and Oral Communication
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