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IT Systems Engineer

Location : Ocala
Job Type : Talent Center Postings
Reference Code : 10836831
Hours : Full Time
Required Years of Experience : 2
Required Education : Associates Degree preferred
Travel : No
Relocation : No

Job Description :

IT Systems Engineer


 


Responsibilities:  



  • On-site and remote IT service and support

  • Support relates to all technology, including but not limited to: workstations, servers

  • Printers, networks, telephony equipment, and vendor specific hardware and software

  • Implement and support disaster recovery solutions

  • System documentation to include systems reviews and recommendations

  • Communication with customers as required: keeping them informed of incident progress and notifying them of impending changes or agreed outages and/or updates


Additional Duties and Responsibilities:



  • Improve customer service, perception, and satisfaction

  • Ability to work in a team and communicate effectively

  • Escalate services issues that cannot be completed within agreed service levels

  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals

  • Responsible for entering times and expenses in ConnectWise as they occur

  • Document internal processes and procedures related to duties and responsibilities

  • Enter all work tickets in ConnectWise

  • Maintain Professional IT Certifications




Salary:  Depends on experience




Hours:  40 hours a week, day shift


Required Qualifications :


  • 2 years IT Service and support experience

  • Technical training preferred

  • Valid driver’s license for required travel

  • Employers conducts background checks


Skills :
Computer repair Computer software Computer Technician ConnectWise Desktop Support Diagnose technical issues
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