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Outreach and Referral Specialist

Location : Ocala
Job Type : Regular
Reference Code : 10792291
Hours : Full Time
Required Years of Experience : 2
Required Education : Bachelor's Degree
Travel : No
Relocation : No

Job Description :

Veterans Preference


Work with individuals and/or families who are homeless or at risk of homelessness. Identify and assist with referrals to services for individuals and families requiring assistance from social service agencies. Work involves the performance of a variety of non-hazardous/non-enforcement field work and office duties. Exercise independent judgment in evaluating information and initiating program action and prepare records in accordance with department and program rules and practices. Work is performed under the supervision of the Reinvestment Manager.



Perform initial comprehensive assessment of clients and develop a plan that addresses need for housing and services, making referrals to the appropriate federal, state and or local agencies as necessary.

Build strong community relationships through outreach to community, business owners, realtors, landlords and other service providers to identify new and existing opportunities to better assist clients in accessing resources, employment, supportive services and housing opportunities. On-going research for additional sources and maintains on-going evaluation of the services.

Assist with identifying housing options for clients and help them complete housing applications as needed.

Collect and maintain information on various governmental and social service agencies.

Respond to community requests for street outreach intervention.

Mediate disputes between client and landlords when appropriate.

Actively participate in collaborative community meetings, staff meetings, workshops and conferences.

Compile records and prepare reports.

Operate and maintain databases to track client information.

Performs other duties as assigned.

Required Qualifications :


Bachelor's degree from an accredited school in social/human services, public administration, criminology or related field and two years of experience in social work, community outreach, community policing, or coordinating community assistance and/or volunteer programs. Must possess advanced computer skills. An equivalent combination of training and experience may be considered.


Must possess and maintain a valid Florida operator's driver's license for required travel.



Knowledge of current and emerging social casework theory and practice
Knowledge of interviewing techniques
Knowledge of community health, welfare and other resources
Knowledge of community outreach
Ability to establish and maintain effective professional relationships with clients, staff, personnel in other community agencies, other employees, and general public
Ability to express ideas clearly and concisely, both verbally and in writing
Ability to maintain required records, prepare correspondence and reports
Ability to work independently and maintain confidential records and information.


In the course of performing the job, this position spends time sitting, standing, walking, climbing stairs, driving, carrying or lifting up to 25 lbs. Operating a computer keyboard, makes and receives phone calls, use of general office equipment, copier, fax machine, etc. Subjected to outside environmental conditions.
 ASSIGNED CITY VEHICLE: Yes. This is not a take home vehicle, for department use only.

Work Schedule:  Full-time; hours not specified

Salary:  $41,900.00 - $69,900.00 per year

Skills :
Attention to detail Communication Community Outreach Community Policing Computer skills Data entry Human Services Public Administration Social Services
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