Public Services Library II
This is professional library work providing internal and external customers with assistance in finding information on a wide range of subjects utilizing a variety of library resources of reference service, reader's advisory, research, and library instruction, selecting children's, young adult, and adult materials, and providing a relevant schedule of programming for users, pre-school through adult.
The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the work load.
- Instructs customers on the use of the library online catalog, online magazine index, the Internet, and library equipment which includes photocopiers, laser printers, and microfilm and microfiche reader/printers
- Provides direct informational, reference, and reader's advisory services to the public
- Interviews customers, in person or by telephone, to determine the nature of inquiry and the appropriate, most likely resources for locating information requested
- Uses the online catalog and Internet databases to assist customers in finding library materials
- Advises customers in the selection of reading material and information sources pertaining to their needs. Recommends web sites for business, academic, and other information inquiries
- Provides general assistance and basic instruction to patrons on the use of computers, email systems, word processing applications, use of the Internet and related electronic resources
- Provides information and referral to facilitate customer access to other community resources, libraries, and service agencies
- Troubleshoots library equipment. Diagnoses and reports equipment problems
- Reads professional journals, publishers catalogs, online reviews, library reference materials, keeps abreast of popular materials, and communicates with vendors to select a full range of public library material
- Presents a broad knowledge of the world and the ways in which it is portrayed in children's, young adult, and adult material and other media by engaging in regular personal reading, scanning of reviews, exposure to movies, TV shows, and magazines geared to the age group; talking to children and teens, parents, teachers, school media specialists, etc.
- Confers with teachers, parents, and community groups to assist in developing programs
- Examines donations for possible additions to collection. Evaluates library material using collection development criteria to determine continued usefulness of titles
- Updates or replaces titles. Surveys the collection to identify areas in which additional materials are needed. Evaluates damaged material to determine repair or replacement
- Reviews new materials received. Checks cataloging and changes material codes and labels as necessary
- Creates bibliographies and pathfinders to various library resources to support customer needs and interests. Assists in the selection and creation of promotional and informational materials including schedules, flyers, and special event notices. Recommends suitable Web sites for inclusion on library web page. Plans and selects material for library theme-based displays
- Assists in conducting the quarterly in-library use survey
- Plans, sets-up, and implements age appropriate library programs for the general public and special groups on topics to meet community needs and interests. Includes setting goals and objectives, researching topic, planning for use of outside resources, materials preparation, and program presentation and evaluation. Plans, schedules and presents library tours
- Maintains and promotes the characteristics of excellent customer service in assigned area of responsibility. Ensures that the library meets the needs of all library users. Conveys a warm, yet respectful and un-patronizing attitude toward Library users. Listens carefully, asks questions, as necessary
- Communicates and carries out policies, procedures, and established practices of the Marion County Public Library System
- Employer conduct: Drug screen, Background & Reference check.
- Visually reads library shelves to maintain proper Dewey Decimal order; manually shifts material as required to maintain the proper quantity of materials on the shelf
- Assists in the creation and editing of bibliographic records in MARC format for the cataloging of library materials
- Performs opening and closing duties, including lock-up procedures and floor duty
EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:
- Graduation from an accredited college or university, supplemented by completion of a Master of Library Science (MLS) advanced degree from an ALA accredited institution required
- 3 years successful, practical professional public library experience that includes customer service and extensive use of computer technologies; or an equivalent combination of considerable training and/or experience.
- Valid Florida Driver License for required travel