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Social Service Managers

Location : Ocala
Job Type : Regular
Reference Code : 10714716
Hours : Full Time
Required Years of Experience : 3
Required Education : Bachelor's Degree
Travel : No
Relocation : No

Job Description :
Position Overview: This position is responsible for working with minimal supervision from Executive Director or Program Director to manage the social service staff and provide administrative control of day-to-day crisis and case management by performing the following duties.


Role and Responsibilities

  • Assesses the psycho-social needs of girls and educates staff regarding appropriate services and possible referrals.  

  • Ensures case management services are provided; provides training to ensure support services and required documentation is maintained by supervised staff in ETO and other appropriate places as necessary. 

  • Facilitates new employee orientation training.

  • Participates in parent conferences as needed.

  • Facilitates care review meetings.                                   

  • Ensures all disclosures of abuse and neglect are reported.

  • Follows the guidelines from Central Communications Center (CCC) and determines when to report incidents.

  • Follows through and Implements strategies decided upon in management meetings.       

  • Ensures social services activities are communicated to ensure staff engagement.                                               

  • Ensures social services staff communicates with families of students and appropriate professionals about progress of students, i.e. Technical Schools, School Boards, and Guidance.

  • Follows organized process to report data.     

  • Submits JJIS reports to the State Office.

  • Reviews and approves completed needs assessments and summaries.                                  

  • Oversees the training and supervision of interns and volunteers in the social services department and ensures their performance meets the needs of the girls served.

  • Uses ETO and other documentation to  ensure needs assessments, care plans, monthly parent contacts, home visits and other contracted services are handled accurately and timely; prepares reports as necessary; ensures contractual obligations are met.           

  • Monitors social service training requirements and ensures certifications are current. (Applicable to Counselor II).

  • Shares responsibility for maintaining center census.

  • Provides supervisory guidance to staff through coaching and role modeling.                       

  • Directs and supervises intake and transitional services (Applicable to centers with Transition Services and/or Intake position).

  • Monitors the outside service providers.

  • Hires, trains, supervises and evaluates staff . Carries out supervisory responsibilities in accordance with agency policies and applicable laws.

Required Qualifications :
Qualifications and Education Requirements

  • Bachelor's Degree from four-year College or University.  Major in Social Work, Psychology, Mental Health, Counseling or a related field

  • Must have a valid  Florida driver's license for required travel

Other Requirements

  • Upholds the  6B-1.001 Code of Ethics of the Education Profession in Florida.

  • Follows policies and procedures of the Agency

  • Must be willing to work evenings and weekends as required to fulfill workload requirements.

  • Must be able to travel by automobile, plane, train, etc.; occasional overnight travel may be required


  • Minimum three to five years of experience in an Educational or Social Services environment

  • Knowledge of laws relating to children and families

Skills and Abilities

  • Interpersonal and communication skills.

  • Ability to work under minimal supervision

  • Customer Services skills. Dedicated to meeting the requirements of both internal and external customers, gets first-hand information and uses it for improvements;  actions are based on customers; establishes and maintains relationships with customers

  • Professional etiquette.

  • Active listening skills.

  • Organizational skills. Ability to organize people and activities, to separate and combine tasks for efficiency; explores opportunities for synergy and integrations.

Work Schedule: Full Time 

Salary: DOE

Skills :
Active Listening Communication Leadership Problem solving
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