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Application Support Analyst 1

Location : Ocala, FL
Job Type : Regular
Reference Code : 11276895
Hours : Full Time
Required Years of Experience : 1
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No

Job Description :

  Job Summary/Overview:
The Application Support Analyst I is responsible for providing enterprise application support to end users and assisting with ticket resolution for software issues.

Essential Duties and Responsibilities:
The following statements describe the principal functions of this position and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may be expected to perform other duties as assigned, including working in other areas to cover absences or balance the workload.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides ongoing phone, email, and remote support of various enterprise applications used by the company's end users

  • Escalates unresolvable issues to Application Support Analyst II as necessary

  • Escalates issues to management as necessary

  • Escalates issues to software vendors as necessary

  • Verifies all outgoing documentation for accuracy and ensures process is within company guidelines

  • Documents task resolution and reports to management if required

  • Documents resolution in company ticketing system in a clear, concise manner

  • Performs all duties in adherence to company standards

  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

  • Maintains a professional demeanor toward all residents, visitors and co-workers

  • Performs other duties as assigned


Organizational Relationships:
Reports to: Application Support Manager
Supervises: None

Work Schedule: Full Time

Salary: DOE

Benefits offered for this job

  • Medical

  • Dental

  • Life Insurance

  • Vision

  • Vacation

  • Sick Leave

  • 401K

  • Retirement/Pension

  • Other

  • Flexible Benefit Account

Required Qualifications :

Skills and Knowledge:

  • Must be able to read, write and understand English and have verbal and written communication skills

  • Bilingual (Spanish) preferred

  • Ability to support existing enterprise software applications including end user support, ticket escalation and documentation of resolution

  • Ability to learn and support new enterprise software applications as they are implemented

  • Ability to communicate verbally and written to end users and management

  • Ability to plan, organize, and coordinate work assignments

  • Time management skills with the ability to move from task to task

  • Detail oriented, exceptional organizational skills, and the ability to streamline duties where applicable

  • Ability to work independently or with a team, shift priorities, and demonstrate decision making abilities

  • Ability to assume responsibility for projects and operate within a group/team environment

  • Security oriented; able and willing to promote security initiatives in the organization

  • Customer service skills, as this position will require extensive communication with managers, end users, and other staff members on a daily basis

Personal Attributes:

  • Organized, cross-functional collaborator

  • Detail-oriented with technological and analytical skills

  • Work ethic

  • Continuous learner


Qualifications (Education, Experience, Technical Skills)
Education and Experience:

  • Associate's Degree in Information Technology preferred

  • IT-related certifications preferred

  • 1+ years of experience in supporting enterprise applications in a corporate environment required

  • Florida Driver's License for required travel. Must maintain driving record compliance with company policy.

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