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Computer Technician/End User Support

Location : Belleview
Job Type : Regular
Reference Code : 11053845
Hours : Full Time
Required Years of Experience : 2
Required Education : High School Diploma
Travel : No
Relocation : No

Job Description :
This employee will install, maintain, troubleshoot and upgrade computer hardware and computer software peripheral equipment; assess and train users in the use of applications; prepare documentation associated with desktop applications and hardware; and act as primary support for the Technology and Information Systems centralized help desk and call center. This employee reports to and is supervised by the Information Technology Director.

 

Salary: $16.04 per hour.
Required Qualifications :

ESSENTIAL JOB FUNCTIONS: 
Computer Applications Support:



  • Act as the primary design/support technician for desktop image

  • Install, configure and upgrade operating systems and software.

  • Trouble-shoot computer systems connected in a LAN/WAN environment, including troubleshooting hardware and enterprise software and peripheral equipment; make repairs and corrections where required.

  • Perform maintenance on desktop computer equipment.

  • Troubleshoot network printing in an Active Directory and Windows Server domain.

  • Troubleshoot network printing in a Terminal Server environment.

  • Receive files submitted over the network via File Transfer Protocol.

  • Troubleshoot the processing of electronic files when failure occurs.

  • Work with departments in resolving network printing configuration issues, malfunctioning equipment, and network connection issues relating to network printing.

  • Escalate application issues to personnel and provide documentation of troubleshooting steps completed via centralized help desk.


MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:



  • Knowledge of modern information systems, data processing concepts, techniques, operating principles and security.

  • Knowledge of personal computers, techniques and issues regarding the operation and administration of multi-user computer systems, servers and/or LAN/WAN environments, as well as understanding of data communication/transmission protocols.

  • Ability to learn departmental processes and how they inter-relate to technology needs.

  • Ability to operate personal computer for extended periods of time.

  • Ability to communicate with and instruct others, orally and in writing, using both technical and non-technical language to explain technical subjects and processes and to convey instructions and answer questions in non-technical terms. 

  • Ability to work under pressure to identify, troubleshoot, and resolve problems associated with computer systems, servers and networks, under pressure of deadlines, with less than optimum resources.

  • Ability to establish and maintain working relationships with employees and representatives of other agencies and companies.

  • Interpersonal skills, including written and verbal communications.

  • Organizational skills

  • Due to nature of job ability to speak English proficiently.


MINIMUM QUALIFICATIONS:



  • High school diploma or GED

  • Two (2) years verifiable work experience in related field.


PROFESSIONAL LICENSES AND CERTIFICATIONS:



  • CompTIA A+ and Microsoft Certified Professional Certification or equivalent; or AS or AA Degree/experience may substitute for certification;however, employee must obtain required certification within 12 months of employment.

  • Employer conducts Drug Screen and Background check.  


 


Skills :
Computer repair Computer skills Computer Technician
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