Computer User Support Specialist
Location : Ocala
Job Type : Internship Opportunity
Hours : Full Time
Required Education : High School Diploma or Equivalent
Travel : No
Relocation : No
Job Description :
Digital Strategy and Development Company
This is a paid Internship for Eligible Candidates with the intent to move into a permanent position.
- Assist the ITonDemand Support Desk Coordinator and general support operations by:
- Reviewing ticket boards and calling attention to customer responses and overdue tickets; Identifying potentially serious alerts and monitors, bringing them to the attention of the Support Desk Lead;
- Performing research on potential solutions to client issues, communicating those to staff;
- Sometimes answering calls to gather client issue details, document and escalate to appropriate level of technician; and assisting on various client projects.
- Required to verify in house systems and evaluate their operations.
- Required to perform system maintenance on in house unit, Hard drive images, Diagnostics etc.
- Some duties include but not limited to cleaning the build room and organizing spare parts inventory.
Required Qualifications :
- Some computer experience or training.
- Employer conducts drug screen, reference check, and background check.
Work Schedule: Full-time. 30 hours per week. Day shift.
Salary: To be discussed
Skills :Computer hardware Computer skills Computer software