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IT Support Coordinator

Location : Belleview, FL
Job Type : Regular
Reference Code : 11070948
Hours : Full Time
Required Years of Experience : 3+ years overall technology experience in a technical support role, 2 of which must come from working in a corporate networking environment
Required Education : Associates Degree or accredited technical school training in IT related field preferred
Travel : No
Relocation : No

Job Description :
SUMMARY:   Under limited supervision, provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis in person, by telephone, or email. Plan continuous systems infrastructure component updates to further increase system reliability and stability.

 

Location: Belleview, FL



Work Schedule:    Full Time



Salary: DOE
Required Qualifications :
MINIMUM REQUIREMENTS:

  • Minimum Associates Degree or accredited technical school training in IT related field is preferred

  • 3+ years overall technology experience in a technical support role, 2 of which must come from working in a corporate networking environment

  • Must successfully complete pre-employment drug test and background check

  • Must have proof of U.S. Citizenship or have a valid work visa

  • Skills in Window 7/8 Desktop Operating Systems

  • Experience working with Microsoft Active Directory

  • Experience administrating users in a virtualized networking environment

  • Solid understanding of basic network components and TCP/IP protocols

  • Troubleshooting skills (both hardware and software)

  • General knowledge of Microsoft Office and other mainstream business applications

  • Analytical, prioritizing, interpersonal and problem-solving skills

  • Ability to work independently as well as being willing to follow directions and best practices

  • Ability to ask appropriate and meaningful questions to gain a clear understanding of technical issues.  The ability to use this information to determine the appropriate course of action and the priority level of the issue.

  • Handles multiple projects with changing priorities and can handle frequent interruptions

  • Demonstrate collaborative skills and ability to work well within a team

  • Self-motivated with attention to detail, deadlines and reporting

  • Written and verbal communication skills

  • Commitment to quality customer service

  • Experience with IT Helpdesk Ticketing software

  • Must be able to work flexible hours and be on call 24/7


JOB RESPONSIBILITIES:

  • Secondary network systems back-up for Network Administrator

  • Plan in conjunction with Network Administrator continuous systems infrastructure component updates to further increase system reliability and stability under the guidance of management

  • Responsible for IT equipment service and maintenance: identify, research and resolve complex technical issues

  • Primary responsibility for maintaining and upgrading Help Desk Ticketing software; research and provide vendor solutions, track upgrade schedule, and deployment of resolution/repair

  • Research and provide solutions for tablet deployment and execute resolutions

  • Recommend software & hardware repair and/or replacement where applicable

  • Provide Level 1 – 4 helpdesk support to all users. Respond to telephone calls, email and in person requests for technical support promptly.  Use Helpdesk ticketing software to log all IT service request.

  • Leadership role on chrome book, mobile thin clients, and cell phone deployments

  • Provide onsite repair of company provided cell phone both iPhone and Android

  • Verification and approval of monthly billing statements for Printers and Postage contracts  

  • Identify, research, and resolve technical problems with hardware, VOIP telephones, Office Applications, and networking connectivity including remote access in Citrix Environment

  • Required to act as lead coordinator on assigned projects including SOMA (Southeast Milk Operations Management Application)

  • Follow up on all calls to ensure timely resolution and customer satisfaction

  • Network outage team member responsible for power outage services restoration, such as equipment down and server reboot, if necessary

  • May authorize testing and/or repairs of alternative solutions for specified equipment failure

  • Write technical and business documentation

  • May train, coach or assist less experienced team members

  • Participate in an on-call rotation for phone and remote assistance, after normal business hours

  • Refine and improve current applications and systems for user experience

  • Perform daily inspections of data center equipment to assure uninterrupted operation

  • Participates in proactive team efforts to achieve department and company goals

  • Works independently within established policies & procedures

  • Other related duties as assigned


PHYSICAL REQUIREMENTS:

  • May be required to sit or stand for extended periods of time and demonstrate manual dexterity while performing job duties 

  • The employee will frequently stand, carry/push/lift up to 50 lbs, balance, stoop, kneel, crouch, and reach up to a level of 8 feet and climb a height of up to 10 ft.

  • Must be able to concentrate for extended periods of time, paying attention to detail

  • Constant operation of standard office machines, including computer

  • Requires frequent ability to move freely about the office building


ENVIRONMENT:

  • Environment involved is regularly inside the office

  • The noise level in the work environment is usually moderate



 


Skills :
Help desk Microsoft Office Provide technical support
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