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IT Technical Support Assistant Intern

Location : Ocala
Job Type : Talent Center Postings
Hours : Full Time
Required Education : Associates Degree
Travel : No
Relocation : No

Job Description :

This position has the responsibility for end user support as well as implementation and operation of end user hardware and applications.  Also provides advice and training as needed.




Include the following.  Other duties may be assigned.

  • Deploy all end user equipment as directed.

  • Assist with support of all end user hardware and software.

  • Assist with maintaining and organizing inventory and property reconciliation documentation.

  • Supports other IT team members as needed under the direction of the System Administrator.

  • Support users via remote desktop and in person as needed.

  • Answers all questions promptly and courteously providing service-oriented support.

  • Identifies issues and/or questions and escalates as appropriate within the IT department.

  • Performs duties within project work plans and timeliness set by System Administrator.

  • Provides Help Desk support, user problems resolution, and other IT support as necessary.

  • Supports Systems Administrator with remote deployments and upgrades as needed.

  • Assist with the setup, deployment, and support of company issued cell/smart phones.

  • Primarily responsible for setting up presentations and supporting users with presentation related issues.

  • Provides basic training and support to users on basic PC procedures, operating systems, and common PC applications.

  • Remains in the service area during emergencies, and as appropriate and/or as scheduled, to work up to, during, and after the emergency to assist in providing quality care to all patients/clients.


  • Participates proactively in improving performance at the individual, departmental and corporate levels.

  • Actively sets goals related to the Strategic Challenges and is accountable for meeting goals at annual evaluation.

  • Reports to work and meetings at expected times, prepared to work, and adheres to scheduled hours.

  • Utilizes work time effectively and completes quality work in prescribed time using appropriate time management skills and resources.

  • Provides superior customer service to all internal and external customers.

  • Cooperates and functions as a team member within the organization.

  • Exhibits flexibility and demonstrates dependability within the organization.

  • Demonstrates courtesy and respect when dealing with fellow staff members, volunteers, and customers.

  • Demonstrates willingness to accept responsibility and accountability in assigned duties.

  • Demonstrates ability to perform in job under stressful situations.

  • Exhibits exceptional communications skills.

  • Complies with policies, procedures and standard practices.

  • Represents organization professionally at all times through positive customer interactions, exceptional written and verbal communications and appropriate business attire/ personal appearance.

  • Complies with all Federal, State, and local government regulations, maintaining a strong position against fraud and abuse.

  • Adheres to all safety and security policies.

  • Maintains the confidentiality of patients, families, colleagues, customers, and other sensitive situations and adheres to all HIPAA policies.

  • Uses resources in a fiscally responsible manner.

  • Promotes organization through participation in community and professional organizations.

  • Shares expertise with co-workers both formally and informally.

  • Understands, adheres to and promotes the organizations Mission, Vision, and Values.

  • Participates in orienting new employees, volunteers and students.

  • Meets or exceeds Quality Improvement Standards and Standards of Excellence in all areas of practice.

Hours:  Full time, 32 hours a week


Salary:  $14.00 an hour

Required Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Active AA Degree candidate or 2 years help desk and/or technical support experience required.

  • Knowledge of MS Office 2010 or later required.

  • Knowledge of Microsoft Windows 7 or later required.

  • Knowledge of cell/smart phones operation and configuration preferred.

  • Virus protection and Help Desk preferred.

  • Familiarity with Windows Active Directory preferred.

  • Familiarity with VMWare Virtual Desktop Infrastructure preferred.

  • Familiarity with Microsoft Management tools

  • Military experience a plus

  • Position requires  a Valid Florida drivers License, maintain current auto insurance coverage and have access to a reliable automobile for required travel

  • Ability to work unsupervised in the field, exercising discretion and independent judgment.

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to speak effectively before groups of customers, patients/families or employees.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Ability to operate a facsimile, copy machines, computers and other common office machines.



  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical ability to access office buildings and workspace areas.

  • Ability to communicate with customers and provide feedback.

  • Frequent mobility in and out of offices and buildings.

  • Frequent use of hands and arms to reach, lift, carry and move objects.

  • The employee must frequently lift and/or move up to 50 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, and color vision.

  • Occasionally works in outside weather conditions.

  • Noise level in work environment is usually moderate.

Skills :
Active Directory Help desk Microsoft Office VMWare Windows
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