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IT Technician

Location : Ocala, FL
Job Type : Regular
Hours : Full Time
Required Education : Associates Degree
Travel : No
Relocation : No

Job Description :

The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.
ESSENTIAL RESPONSIBILITIES & DUTIES

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.
➢ 90% Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
➢ 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
➢ Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.
➢ Performs other duties, tasks, and projects as assigned
QUALIFICATIONS
➢ Apply 


The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.
ESSENTIAL RESPONSIBILITIES & DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.
➢ 90% Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
➢ 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
➢ Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.
➢ Performs other duties, tasks, and projects as assigned
QUALIFICATIONS
➢ Apply technical / functional expertise


➢ Self-starter with a self-motivating attitude
➢ Strong interpersonal skills.
➢ Good communication skills
➢ Strong problem-solving skills
➢ Ability to work with a diverse group of individuals
➢ Extensive knowledge of computers systems and software
➢ Ability to work independently or in a team within an open office environment
➢ Strong research and analytical skills
➢ Networking
➢ Scanning technology
➢ PC Fundamentals
➢ Basic programming


Preferred Skills:


➢ Experience in related field highly preferred
➢ Technical / functional skills:
➢ Basic understanding of any of the following:
➢ PC operating systems
➢ Microsoft development tools
➢ PDSN and Distribution systems


Required Qualifications :
Associate degree or comparable work experience.
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