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Quality Assurance Technician

Location : Ocala
Job Type : Regular
Reference Code : 11253912
Hours : Full Time
Required Years of Experience : 10
Required Education : Associates Degree
Travel : No
Relocation : No

Job Description :
Veterans Preference

Position Pending Board Approval 10/1/2020

This position is under the supervision of the Division Chief of EMS. The Quality Assurance (QA) Technician is responsible for the quality compliance of all aspects of response operations for Marion County Fire Rescue, with primary emphasis on QA of documentation of EMS response reports. 

The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, to include working in other functional areas to cover absences and to provide efficient customer service during peak workload periods.

  • Assists with planning, providing direction, supervises and coordinates the collection, review, and storage of EMS response reports.

  • Directly responsible and accountable for review of selected EMS response reports for protocol compliance

  • Coordinates QA for EMS related reports with EMS Medical Director and Division Chief of EMS.

  • Participates with the Operations officers in the direct observation of personnel in EMS roles and observes performance of personnel in order to conduct QI related appraisals.

  • Maintains documentation of QA and related activities in compliance with HIPAA and Florida Statutes.

  • Responsibility to maintain QA compliance in regards to billing, HIPPA, patient privacy.

  • Responsibility for customer service inquiry resolution.

  • Required to protect the privacy of all patient information in accordance with the agencys privacy policies, procedures, and practices, as required by federal and state law, an in accordance with general principles of professionalism as a health care provider.

  • May access protected health information and other patient information only to the extent that is necessary to complete job duties. The Quality Assurance Specialist may only share such information with those who have a need to know specific patient information they have in their possession to complete their job responsibilities related to treatment, payment or other agency operations.

  • Required and expected to report, without the threat of retaliation, any concerns regarding the agency's policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Officer.

  • Responsible to format and track QA data and findings, and assist in with the development of remedial training when necessary.

  • Supports the organizations guiding principles and core values.


Participates in review of EMS calls in which an invasive procedure was initiated by personnel to meet the above requirements 
o Invasive Airway Control and/or use of Bag Valve Mask (Included cricothyrotomy, needle thoracostomy) 
o Intravenous, Interosseous cannulation

Participates in review of 100% of EMS calls that meet the following criteria:

o Cardiac Arrest 
o Trauma Alert 
o Stroke Alert 
o STEMI Alert 
o Sepsis Alert 
o Narcotics administration 

  • Participates in review of 100% of controlled substance documentation. 

  • Cursory reviews of any other calls as determined by the Medical Director or the Division Chief of EMS.

  • Attends department/division staff meetings and workshops as directed.

  • Collects and analyzes data and prepares reports with recommendations from data analysis.

  • Attends bi-annual protocol revision committee meetings.

  • Assists in training of new recruits, volunteers, and part-time employees in documentation and aspects of Quality Improvement

  • Coordinates with staff to provide requested documentation to members of the general public in accordance with local, state, and federal guidelines and regulations.

This position has no supervisory responsibility. Occasionally functions as a lead worker for a small group of employees (one to five) in the absence of a designated lead position. May review the work product of others. Provides guidance, advice, and assistance to others on work assignments. 

This is a front-line staff position excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

Required Qualifications :


Education and Experience 
Associates degree preferred from an accredited college in the field of Emergency Medical Services, Fire Sciences, Education or Quality Management. 10 years experience in EMS related field. Comparable training, education, or experience may be substituted for the above minimum qualifications. 

Valid Florida Driver License for required travel. Class E endorsement for emergency vehicles. 

Must possess a current State of Florida Paramedic Certification, valid Advanced Cardiac Life Support Certification or equivalent as approved by the Florida Department of Health, Bureau of EMS and EVOC certification. Must be able to become certified as a County Paramedic under the evaluation of the Marion County EMS Medical Director.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities. 

Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to tactfully respond to complaints from customers, regulatory agencies, or members of the business community.

  • Ability to write operational and technical procedure recommendations.

  • Ability to speak clearly and make presentations to top management, public groups and/or boards.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Mathematical Skills

  • Ability to calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

  • Ability to apply concepts of basic algebra and geometry.

  • Ability to create and interpret graphs.

  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Problem Solving Ability

  • Ability to identify a problem, analyze the problem and determine a best course of action or solution to resolve the problem.

  • Ability to read and interpret written, oral, diagram or schedule form instructions.

  • Ability to read and interpret complex and detailed technical data.

  • Ability to participate in development of departmental policies, programs, plans, and procedures.

  • Ability to develop and implement procedures to operate office at maximum efficiency.

Specialized Skills and Abilities

  • Ability to analyze situations, draw conclusions, and make written and oral recommendations, up to and including strategic planning.

  • Considerable knowledge of emergency medical techniques and their applications.

  • Knowledge of departmental policies, operating procedures, rules and regulations, and the Collective Bargaining Agreement.

  • Ability to be mentally capable of calming bereaved, angry or emotionally distraught members of the public.

  • Ability to remain calm in stressful situations.

  • Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objective of the team.

  • Ability to communicate with other individuals in a tactful and courteous manner.

  • Knowledge of computer operations using Windows operating system. Ability to update and maintain existing database files.

Machines and Equipment 
This employee will be required to operate a computer, calculator, multi-line telephone, printer, two-way radio, fax machine, copy machine, and other general office equipment.


On a daily basis, the employee will be required to stand, walk, sit, stoop, bend and kneel. While performing the duties of this job, the employee may be required to use hands to reach for items and may be required to lift up to twenty-five pounds. Vision and hearing must be within normal range (may include use of eye glasses and hearing aids).


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level for this environment will be moderate. Typical work environment will be in an office situation with appropriate equipment. May perform in a classroom environment requiring ability to stand or long periods of time. On occasion, may perform field observation of personnel on an emergency scene.

Work Schedule: Full - Time, Hours not Specified

Salary: $24.39 Per Hour 

Skills :
Crisis Management Critical Thinking Decision Making Emergency Management Microsoft Office Quality control
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