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Specialty Care Manager-Practice Support

Location : The Villages, FL
Job Type : Regular
Hours : Full Time
Required Years of Experience : 5
Required Education : MGMA certification in practice management required
Travel : No
Relocation : No

Job Description :

Job Title: Specialty Care Manager - Practice Support


Responsibilities: An exempt, management level position responsible for directing, supervising, and coordinating staff and activities to support the operations of these locations and to ensure that patient-centered, quality, cost-effective care is provided.

  • Manages daily practice support operations, such as check in, check out, surgery scheduling, medication authorization, etc. at Specialty Care locations and coordinates the work activities and schedules.

  • Ensures high patient satisfaction with front end service recovery when needed.

  • Develops practice support standards for applicable functions to be used consistently in all specialty care sites.

  • Evaluates performance and recommends merit increases, promotions, coaching, and disciplinary actions for designated team members.

  • Ensures that patient support space, supplies, equipment, and assistance are provided and maintained appropriately for optimal customer service.

  • In conjunction with Executive Director and Medical Director, monitors provider productivity via the monthly analysis of wRVU’s.

  • Serves as primary liaison between FP&A and Specialty as it relates to dashboardMD and its related reporting.

  • Works in conjunction with Revenue Cycle leadership to monitor metrics, such as time of service collections, denials, overall collections, and appropriate charge capture.

  • Operates within the context of an established budget. Collaborates with other managers and leaders to make recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.

  • Works with leadership during the recruitment process to identify and recommend practice support staff for employment opportunity.       

  • Assists clinical providers in managing their schedules and communicates changes to appropriate designated shared services staff.

  • Works collaboratively with the Specialty Care Manager – Clinical to address practice support and service issues that may affect the practice.

  • Works collaboratively with leadership team from the shared services departments to address any concerns or process related to call center, referrals, medical records and centralized scheduling.

  • Supports optimal staff engagement via monitoring staff performance and facilitating effective teamwork.

  • Conducts monthly staff meetings as needed.

  • Other duties as assigned.

Hours: Full time


Salary: Based on experience 


Location: The Villages, FL

Required Qualifications :



  • Five or more years of multi-specialty practice management experience. 

  • MGMA certification in practice management required.  

  • Bachelor’s degree preferred.

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