Supervises all transit division functions.
Oversees the contractor responsible for day-to-day operations of SunTran and monitors performance as it relates to service levels and administrative efficiency.
Assists in resolution of issues between riders and contractor.
Investigates violations of rules, regulations and standard operating procedures.
Maintains the appropriate tracking documents as a resource to record/document interviews that have been conducted.
Travels to accident and emergency sites to supervise customer service personnel, rail service personnel, and their operations.
Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitors compliance with safety regulations.
Answers customer service questions and resolves customer complaints on the field.
Communicates alternate routes, advises on shuttle service, and works in conjunction with management staff to ensure that staffing needs are met.
Plans transit route schedules and changes; recommends expansion or revision of service; recommends fare structure rates.
Responsible for maintaining various data elements including ridership, system costs and efficiency measures.
Develops population projections, maps and financial forecasts for the transit development plan.
Organizes workshops to inform local agencies on transit issues affecting the County.
Oversees the work of consultants retained to work on transit related projects.
Coordinates the public involvement process for the department. Organizes public meetings, gives presentations, and generally educates the public concerning transit issues.
Plans, develops, and implements various public outreach and marketing programs.
Serves as a liaison to the TPO, Marion County and other entities concerning transit.
Assures system implementation, grant administration, and compliance with FDOT and FTA regulations.
Responsible for administration of Federal Transit Administration (FTA) Section 5305(d), 5307, 5310 and 5311 grant programs. Includes development of annual budget as well as preparation of the National Transit Database (NTD) Report as required by FTA.
Coordinates with the Office of Budget and Finance for the development and preparation of grant invoicing reports, progress reports, and quarterly and annual financial reports for various grants.
Responsible for conducting research for grant opportunities for all types of transportation needs such as, but not limited to vehicular, public transportation and multimodal improvements.
Evaluates and proposes transportation and mobility strategies consistent with the City's policies, programs, and funds in coordination with relevant agencies.
Develops transit service policies that are consistent with the City's plans and policies.
Develops and maintains a comprehensive database which meets state and federal reporting guidelines.
Develops recommendations for the location of bus stops, bus bays, bus shelters and benches, and similar passenger facilities.
Works with City-initiated mobility planning projects by assisting with data collection and analysis, managing project timelines and coordinating functions performed by outside consultants.
Evaluates transportation planning documents by State and County transportation agencies for consistency with City plans, policies and programs, including urban design plans, mobility/complete streets analysis, transportation planning studies, long range transportation plans and transportation safety manuals.
Performs reviews of development and redevelopment projects for impacts to multimodal infrastructure.
Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, to include the performance and procedures associated with job functions.
Observes operations and recommends service improvements to maintain and increase ridership.
Hires, directs, trains, counsels, evaluates, and disciplines employees.
Prepares an annual budget.
Prepares and presents agenda items for monthly board meetings and advisory committee meetings as required.
Promotes efficiencies that are consistent with transit industry best practices.
Strategically envisions the future with a focus on transit.
Work Schedule: Full Time, hours not specified
Annual Salary: $55,800.00 - 100,300.00, DOE